How To Help?

Frequently Asked Questions

Agency Questions 1

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What problem does CROCCO solve for business owners?

CROCCO prevents clients and employees from communicating outside your visibility. It keeps all conversations structured, documented, and fully under your control — so your business relationships stay protected.

Can my clients and employees chat without knowing each other's identity?

Yes. CROCCO offers anonymous communication, where client and employee identities are hidden from each other while still allowing smooth collaboration inside the same chat room.

How does CROCCO prevent client-employee bypass?

CROCCO does not share phone numbers, emails, or personal details. All communication happens inside controlled chat rooms, so clients and employees cannot connect directly outside the platform.

What is Pause & Play chat control?

It allows business owners to pause message flow in a chat room anytime. When paused, no messages are exchanged. Once you press play, conversations resume normally - keeping you in control at all times.

Why is Pause & Play useful for night shifts or off-hours?

If your team works at night or different time zones, you can pause chats while you're away. This ensures no conversations happen without your visibility or approval.

Is CROCCO suitable for small businesses?

Absolutely. CROCCO is built specifically for small business owners, agencies, consultants, and teams who need control without complexity.

Can I communicate with Fiverr/other freelance platforms buyers without exposing my team or risking client loss?

Yes. CROCCO provides a dynamic communication link that you can share with buyers. They can instantly join a CROCCO chat room without seeing employee details, and your team stays protected from direct contact or client bypass.

Is CROCCO useful for freelancers growing into small teams?

Absolutely. CROCCO is ideal for freelancers who are scaling into agencies and want to protect clients while delegating work safely.

How fast can a client start chatting on CROCCO?

In seconds. Clients just click the shared link and join the controlled chat room - no complicated setup required.

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